Join the team as a Relocation Advisor and provide crucial support to Government of Canada transferees. Ensure seamless relocations by guiding and assisting clients through various processes.
In this entry-level position, you will serve as the primary contact for transferees, delivering comprehensive support across multiple digital platforms. Effective communication and organization are key as you assist with inquiries, manage expenses, and conduct planning sessions. Your proactive approach will aid in the timely resolution of concerns while maintaining high service standards.
Key Responsibilities:
• Provide assistance via email, phone, and chat for relocation services
• Conduct informational planning sessions for various moves
• Review and manage all expense requests and claims
• Maintain detailed records of all communications
• Perform administrative tasks to aid the contact center's efficiency
Requirements:
• Strong customer service orientation and communic...