Support clients effectively as a TLM Consultant with ADP, specializing in Time and Labor Management solutions. Resolve operational questions to enhance payroll efficiency through expert guidance.
As a Client-Focused TLM Consultant, you will work closely with clients to identify and resolve challenges related to Time and Attendance software. This role requires engaging communication and a thorough understanding of technical support. The position follows a hybrid work model for optimal work-life integration while achieving call metrics.
Key Responsibilities:
• Understand clients' Time and Labor Management needs
• Resolve hardware and software inquiries effectively
• Build trust through consistent client engagement
• Collaborate with internal team members for solutions
• Follow established service and call handling practices
Requirements:
• Bilingual in French and English
• Proven customer service delivery skills
• Basic understanding of networking and tec...