Elevate client relationships at AI Acquisition as a Senior Client Operations Advisor. This fully remote role challenges you to resolve high-stakes situations and drive significant outcomes.
Utilizing your experience, you will take ownership of complex, escalated client accounts and lead crucial communications at the founder and C-suite level. Your task is to diagnose issues swiftly, implementing effective recovery plans and monitoring engagement health signals. Senior leadership will rely on your insights to enhance operational frameworks and strengthen client trust.
Key Responsibilities:
• Diagnose and resolve complex client issues promptly
• Reset expectations through strategic conversations
• Monitor health signals and intervene as required
• Record case outcomes for continuity and accountability
• Contribute to retention playbooks and operational frameworks
Requirements:
• 5+ years in high-growth client success roles
• Strong record in client recovery ...