We exist to create positive change for people and the planet. Join us and make a difference too!

Purpose of the position

To build effective relationships with customers, manage and provide support in the Customer Journey to ensure that every experience meets their aspirations, delivers our Credo of ‘Making Excellence a Habit’ and successfully completes their application process. To support field personnel (Client Managers and External Resources) with daily SAP/PG system changes, requested via email or PG, in order to allow for efficient, profitable and effective use of assessment resources. To respond promptly to customers' requests and comments. To support the strategic plan and to achieve and exceed the KPIs and objectives through robust processes, the Common Operating Model and teamwork.

To support the development, improvement and implementation of the Customer Service Centre and of BSI internal processes.

Hybrid role.

Key responsibilities...