Drive customer service excellence with Metro Supply Chain as a Client Relations Agent. This position in Mississauga emphasizes managing interactions via phone and email.
As a Client Relations Agent, you will respond to customer inquiries while ensuring service levels meet expectations. You will process orders and follow up on shipments, gaining experience in supply chain operations. Attention to detail and effective communication are key to success in this role.
Key Responsibilities:
• Respond to client inquiries through various channels
• Process orders efficiently to comply with SLAs
• Maintain accurate customer records and call notes
• Coordinate with internal teams for timely delivery
• Provide support to managers and contribute to knowledge sharing
Requirements:
• Minimum of 2 years experience in customer service
• Experience in a call center or related field
• Strong written and verbal communication skills
• Knowledge of SAP and proficiency in ...