Position

Client Relations & Sales Manager

Job Summary: The Client Relations & Sales Manager will lead and develop a high-performing team focused on exceptional customer service and sales growth. This role involves overseeing daily operations, ensuring quality standards, implementing effective sales strategies, optimizing customer satisfaction, and achieving sales targets. The manager will foster a positive and productive work environment.

This position directly manages 5 reports and leads a combined Customer Service and Sales team of 14 individuals within the wider EU Customer Service and E-commerce Team. The team includes an Associate Manager, a Quality Analyst, a Trainer, and 2 Digital Client Advisors.

Job responsibilities

Primary Focus & Success Priorities: