Join Omnitrans as a Client Service Representative in Montreal, delivering exceptional customer care in courier services. Use your logistics expertise and proactive communication skills to enhance client satisfaction.
In this role, you will identify client needs and manage a high volume of shipments effectively. Your responsibilities will include fostering client relationships through phone and email, coordinating pickups, and resolving disputes promptly. This opportunity allows you to directly impact customer experiences and contribute to continuous improvement in our operations.
Key Responsibilities:
• Assess and fulfill client needs to ensure satisfaction
• Communicate effectively with clients via phone and email
• Manage shipment status updates and performance indicators
• Coordinate pickups and address related inquiries
• Handle customer disputes and provide timely solutions
Requirements:
• College degree and 3+ years in logistics
• Proficiency in MS O...