Step into the role of Client Service Specialist at Scotiabank, located in Kelowna, British Columbia, to drive superior client satisfaction. You'll be a vital link between clients and Relationship Managers, ensuring seamless banking service.
As a Client Service Specialist, your responsibilities encompass addressing client inquiries, managing expectations, and ensuring compliance throughout the banking process. Your strong focus on relationship-building and excellent communication will enhance client interactions while helping to guide their banking experience.
Key Responsibilities:
• Address and resolve client inquiries promptly
• Deliver quality service while meeting SLAs
• Support client onboarding and account activation
• Educate clients on tools for daily banking needs
• Assess customer risk profiles for regulatory compliance
Requirements:
• College/University degree or relevant experience
• 1 to 3 years in Financial Services or relevant sector
• Det...