Elevate your career as a Client Service Specialist with GroupQuest, where you will manage group benefits and ensure seamless client service experiences. Leverage your problem-solving skills to address complex issues.
In this role, you will maintain near-constant communication with brokers, addressing their group benefits needs while handling claims and administrative challenges. Your analytical skills are crucial for preparing detailed experience reports and managing plan changes effectively.
Key Responsibilities:
• Regularly communicate with brokers to meet group needs
• Execute changes to benefit plans, including pricing and preparation
• Pull and prepare comprehensive experience reports
• Resolve escalated claims and billing inquiries
• Manage scheduling of MGA appointment letters submissions
Requirements:
• Must have post-secondary education
• Over 1 year of experience in data entry or administrative tasks
• Excellent English communication skills ne...