Drive customer satisfaction as a Client Services Consultant at QFloors, an innovative ERP software company. Engage with customers nationwide to resolve software challenges and enhance their workflow.
This full-time role is perfect for a motivated individual ready to support the flooring industry. You will develop vital consulting, customer service, and technical skills while ensuring clients maximize their QFloors experience. Your contributions will directly impact customer success and satisfaction.
Key Responsibilities:
• Develop comprehensive knowledge of QFloors software products
• Handle customer calls, assess issues, and provide assistance
• Review and assign support tickets to appropriate teams
• Troubleshoot software-related problems and guide users
• Document customer interactions accurately in the support system
Requirements:
• Strong customer service and communication skills
• Ability to manage a high-volume call and email queue
• Basic comput...