Duties and Responsibilities

• Handle and document prospective client inquiries regarding requests for care and service
• Assess client service needs in consultation with the Contracts Manager or designate; schedule licensed and unlicensed employees for care and service assignments; promote consistency of caregiver assignments and coordination of services
• Report and collaborate with other funders, customers, or government programs
• Notify clients and field employees regarding initial and ongoing schedules
• Complete data entry and maintain accurate current scheduling
• Participate in client satisfaction initiatives
• Market and promote Bayshore HealthCare in keeping with the individual Branch Office Sales and Marketing strategy
• Participate in ongoing internal and/or external continuing education activities
• Adhere to Bayshore policies and procedures
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