Position Summary

The Manager of Client Services reports to the Hospital Director and is responsible for the overall leadership, development, and performance of the Client Services team at Pulse Veterinary Specialists & Emergency.

This role is primarily administrative and leadership-focused, with an emphasis on building a highly skilled, consistent, and compassionate client service team that supports all areas of the hospital, including emergency and specialty services.

The Manager will be responsible for recruitment, training, scheduling, payroll oversight, performance management, and the continuous improvement of client experience standards. They will lead from a supportive, “off-the-floor” position—remaining accessible to the team for guidance and coaching while ensuring operational and administrative responsibilities are prioritized.

As a 24-hour emergency and specialty hospital, the Client Services team operates on a rotating schedule includi...