Key Responsibilities

• Answer incoming calls with professionalism and empathy.
• Connect existing clients with their legal teams and provide quick solutions to concerns.
• Direct calls from insurance adjusters and medical providers to the appropriate legal staff while maintaining confidentiality.
• Redirect potential new clients to the Intake department.
• Collaborate with internal departments to support client cases.

What We’re Looking For

• Ability to multitask and stay calm under pressure in a high-volume call environment.
• Strong organizational and communication skills.
• Proficiency in Microsoft Word, Outlook, and DocuSign.
• Experience using standard office equipment (phones, computers, fax, etc.).
• Excellent customer service skills and emotional intelligence.
• Empathy and professionalism when dealing with clients in distress.

LI-Onsite