Support a leading Legal Tech company by becoming a Client Solutions Specialist. Engage with clients, resolving their technical questions while working in a hybrid capacity based in Montreal.
This role presents a fantastic opportunity for customer advocates looking to make an impact. You will be central to client communications, qualifying support requests promptly, and ensuring seamless resolutions. As you build your expertise, you’ll contribute to the success of thousands of legal departments worldwide.
Key Responsibilities:
• Address customer technical inquiries accurately
• Qualify and manage support requests efficiently
• Coordinate effectively with internal teams
• Conduct follow-ups to meet ticket resolution standards
• Build expertise in software applications and security
Requirements:
• 2-5 years of experience in technical support in SaaS
• Fluency in both English and French, written and spoken
• Strong communication and organizational skills