Client Success Manager (Agency Account Lead)

Pophaus is a fast growing creative and performance agency working with consumer brands across wellness, supplements, food and beverage, and beauty. We produce high performing UGC, studio content, social content, email retention campaigns, and ad creative for brands across Canada and the US.

We are hiring a Client Success Manager to own day to day client communication, manage delivery across teams, and ensure every client has a clear, confident, premium experience working with Pophaus.

What You’ll Do

• Own the overall client experience, retention, and relationship health across assigned accounts
• Serve as the main day to day point of contact for clients
• Lead weekly or bi weekly client calls with confidence and clarity
• Provide timely updates, gather feedback, and manage expectations proactively
• Track and manage deliverables across UGC, studio content, social content, emai...