The Client Success Manager (CSM) acts as the primary lead for client success, overseeing the smooth delivery of cybersecurity services, project implementation, and ongoing improvements within IBC. This role focuses on strategic client engagement and operational coordination to ensure Ensign’s cybersecurity solutions achieve the desired outcomes, align with client goals, and enhance the overall service experience

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring alignment between client objectives and Ensign’s service delivery.
• Build and maintain professional relationships with client information security leadership.
• Lead regular service and operational review meetings (SG and Indonesia), ensuring SLA and KPI compliance and timely issue resolution.
• Collaborate with clients to understand their needs and roadmaps that support business objectives.
• Identify account o...