Elevate client experiences as a remote Client Success Manager in health and pharma. Bring your expertise in social media management to retain and grow client accounts effectively.
In this engaging role, you will serve as a key player in account management, working closely with senior stakeholders to ensure client goals are met. Your entrepreneurial mindset and project management skills will allow you to navigate complex client needs, implement social media strategies, and ensure high satisfaction levels throughout the project lifecycle.
Key Responsibilities:
• Act as primary contact for major client accounts
• Deliver cli manage client expectations through regular updates
• Advise on social media tactics and insights
• Collaborate with external agencies for project success
• Keep accurate records in Salesforce and manage proposals
Requirements:
• At least 3 years of social media experience in an agency
• Knowledge in managing organic and paid strategies