Join Ameresco, Inc. as a Client Success Software Analyst, focusing on enhancing user training and technical support. Help support clients on the AssetPlanner® platform while driving innovation in energy solutions.
In this impactful role, you'll develop structured documentation and provide ongoing client support for Ameresco’s clients, boosting their satisfaction and success. Your responsibilities include delivering training, creating documentation materials, and communicating with clients to ensure smooth implementation and use of the platform's features.
Key Responsibilities:
• Create and maintain AssetPlanner® client documentation
• Manage technical support through various communication channels
• Facilitate training sessions for clients during onboarding
• Document and track all support activities and updates
• Collaborate with the development team for improvements
Requirements:
• Preferred Bachelor's degree or equivalent experience
• At least 3 years i...