Join Niagara College as the Director of Client Support Services, managing comprehensive technology support operations for the campus's educational needs. This leadership role blends strategic direction with hands-on management.
Positioned at the Welland Campus, you will oversee a multi-disciplinary team responsible for technical support across the college's facilities. Your focus will include aligning IT services with academic demands, managing a variety of projects, and ensuring high service standards for both faculty and students. Your experience in IT governance will facilitate the efficient operation of client support functions.
Key Responsibilities:
• Manage service ticket systems for extensive classroom and lab support
• Oversee projects related to technology infrastructure
• Establish ITSM standards to improve service delivery
• Develop and monitor SLAs for client services
• Facilitate training and development for support team members
Requirements:
• 3...