Join Clio as a Customer Support Specialist based in Burnaby or Calgary, where your analytical skills and customer-centric approach can truly shine. Help legal professionals navigate product use and solve critical issues every day.
In this full-time role at Clio, you will be instrumental in enhancing customer experiences by addressing support requests through various channels. You'll leverage your communication skills to explain technical concepts to non-technical users, ensuring clarity and understanding, while also identifying opportunities for upselling additional services. The position emphasizes growth and collaboration within a high-performing team.
Key Responsibilities:
• Respond to inbound support requests via phone and chat
• Troubleshoot product issues and consult users effectively
• Identify opportunities for additional sales to customers
• Gather customer feedback for product development
• Mentor new employees during their onboarding
Requirements:
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