**Job Title:** **Cloud Services Engineering Manager**
**Job Description:**
The Collaboration/M365 Operations Team Lead is responsible for leading the day-to-day operational support, governance, service quality, and continuous improvement of Microsoft 365 and collaboration services within Digital Workplace Services. This role provides a single point of operational accountability for critical collaboration platforms used across the organisation, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft 365 administration, Copilot, Power Platform, and other related collaboration applications like Adobe, Smartsheet etc.
The role will lead a team of operations engineers providing Level 3 support, service monitoring, incident and problem management, operational readiness, service transition, automation, knowledge management, and proactive improvements. The successful candidate will work closely with Service Owners, Engineering teams, Cyber Secur...