Incoming / Outgoing Calls: Proactively chase for payments through phone calls.

Account Management: Document and change the status of accounts, handle referrals, and transfer funds on accounts.

Payment Processing: Chase for remit for payments received and provide copy documents.

Write Off Requests: Initiate write-off requests following approval policy.

Query Identification and Escalation: Identify, resolve and escalate queries as necessary.

Cash Account Clearance: Support clearing cash accounts by transferring funds as needed.

Credit Notes: Request credit notes and coordinate with billing resources.

Refund Overpayments: Manage refunds for overpayments and credit balances.

System and Data Quality: Maintain high standards of system operation and data quality.

Reporting: Produce reports as requ...