**Responsibilities**:- Utilize advanced negotiation skills to resolve delinquency issues.Provide financial solution by assisting customer with their debt obligation (e. g. offering rewrite program, settlement program).
Utilize computer software to document calls, analyze customer problems, and seek resolution.Utilize all available tools and technology to influence customer behavior with established procedures.Ensure proper collection actions by addressing the issue, including initiate legal actions, liaise with lawyer (for backend collections)For secured loans, credit control officer should also liaise with dealers, monitor and execute foreclosure and auction processes (along with legal firms lawyers).
Coach less experience collectors.Handles issues on systems, process and participates in UAT as necessary.Provide feedback on project -related activities.Monitor errors to ensure adherence to audit and control processes.May recommend appropriate actions to resolve identified pr...