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Job Description
This role involves coordinating with internal and external teams, monitoring partner performance, and providing support to optimize business strategies.
What you will do
Analyze operational processes and escalation procedures to identify service delivery improvements and drive added value for commercial teams.
Deliver onboarding and training sessions for customer service teams, commercial teams, and distributors.
Act as a key liaison across cross‑functional teams (Commercial, Planning, CS, RAQA, Field Service, Finance) to resolve order, delivery, and billing inquiries.
Manage and optimize Return Material Authorization (RMA) processes, ensuring efficient handling of returns, repairs, and exchanges.
Ensure compliance with legal, regulatory, and internal company standards, supporting audit readiness and documentation.
Prepare performance reports, forec...