The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities.The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.
**Responsibilities**:- Resolve issues that include uncommon and complex situations with significant organizational impact- Evaluate team's performance and make recommendations for pay increases, promotions, terminations, hiring etc.- Develop leaders by providing guidance and mentorship in conjunction with succession planning- Develop employees and their skill sets to expand each team's capabilities and provide growth opportunities- Recommend new work procedures and contribute to the development of new customer service techniques, models and plans- Drive organizational change through innovation and process improvement, eliminating friction points for team- Achieve tea...