About the Role

The Concierge Service Case Manager serves as the dedicated single point of contact for a portfolio of Hub Financial’s high‑net‑worth advisors, delivering white‑glove, end‑to‑end case management support from application submission through to commission. Operative within a high‑touch service model, the role manages the full lifecycle of new business and in‑force cases with precision and professionalism.

What You’ll Do

• Serve as the dedicated single point of contact for a qualified portfolio of high‑net‑worth advisors, managing complex life and living benefits insurance cases from application submission through to commission or case conclusion.
• Own the full case management lifecycle, including detailed review of all case particulars, maintenance of accurate and current records in the HUB system, and delivery of timely, appropriately calibrated updates to each advisor’s office based on the nature and complexity of the case.