Transform the customer experience as a Concierge Service Expert at Holt Renfrew, where luxury meets exceptional service. This full-time role values communication and customer care.
As the Concierge, you will embody the brand's commitment to high standards of service, acting as the primary contact for customer inquiries. Your ability to build and nurture relationships with vendors and clientele will be critical in providing a seamless shopping experience. Your expertise in the store layout and local recommendations will position you as a trusted resource for clients.
Key Responsibilities:
• Serve as an ambassador for exceptional client service
• Maintain comprehensive knowledge of store products
• Proactively resolve customer service issues following policy
• Handle inquiries via all communication channels
• Support sales floors as a proficient POS user
Requirements:
• High school diploma or equivalent
• Prior experience in customer service settings
• Kn...