Holt Renfrew offers an inspiring, fashion‑driven environment with opportunities to learn and grow. From our partnerships with iconic luxury brands to our commitments to corporate social responsibility, you will be inspired every day.

Responsibilities

• Provide excellent customer service to all clients by acting as their ambassador.
• Assist clients with their online shopping experience by processing in‑store pick‑up and online returns.
• Assist clients with profile requests and ensure compliance with privacy policies, regulations, and cyber security measures.
• Support the sales floor by being POS super users.
• Educate clients on our valet program and validation.
• Maintain expert knowledge of the store and where the product is located.
• Resolve standard customer service issues within policy to deliver an outstanding experience.
• Respond to internal and external client inquiries and/or complaints within 24 hou...