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Job Description
What you'll do
As a Consultant, eCommerce Operations, you will support the day-to-day execution of online order flow and store fulfillment processes. This role acts as a key operational partner to Stores and cross-functional teams, serving as a subject matter expert on eCommerce systems and processes. You will help resolve operational issues, analyze performance, and identify opportunities that improve customer experience, store productivity, and overall eCommerce KPIs.
Support day-to-day eCommerce operations by managing and monitoring online order and store fulfillment processes.
Manage a shared eCommerce Operations inbox, responding to store inquiries, issues, and feedback in a timely and customer-focused manner.
Provide advanced operational support to Stores for eCommerce system and online order issues, engaging cross-functional partners such as Product, IT, Store Operations, and Retail Systems as needed.
Build a...