Become a key player in the Consumer Care team at Spin Master, providing elevated support for complex customer inquiries. Engage via phone, email, and live chat to ensure exceptional experiences.
As a Consumer Care Specialist, you will handle escalated cases for a variety of inquiries while managing our social media interactions. Collaborate with internal teams on consumer issues and ensure timely processing of orders and quality pickups. This dynamic role requires strong communication skills and previous customer service experience.
Key Responsibilities:
• Resolve escalated inquiries via phone, email, and live chat
• Manage customer interactions on social media platforms
• Respond to critical reviews on retail sites and app stores
• Process replacement orders and assure quality pickups
• Provide tracking updates and monitor inventory statuses
Requirements:
• Previous customer service experience required
• Experience with social media and online communities...