About the Role

You will act as a subject matter expert on Consumer Duty, providing independent insight and external perspective to support and constructively challenge senior stakeholders, strengthening decision-making.

You will review and challenge governance, frameworks and approaches to ensure they deliver good customer outcomes, identifying and prioritising conduct risks, gaps and potential customer harm, and driving clear, accountable actions to address them.

You will also support the evolution of MI, governance and assurance frameworks, contributing insight and challenge within senior governance forums.

Alongside this, you will build capability across the organisation through coaching, collaboration and knowledge sharing.

You bring a credible and well‑evidenced approach, offering constructive challenge while staying outcomes‑focused and pragmatic. You influence through insight rather than authority, build capability and confidenc...