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Job Description
About the role
As a Contact Service Agent (Payroll), you will serve as the first point of contact for all payroll‑related inquiries, delivering exceptional customer support to employees and business partners. In this role, you will resolve issues efficiently, ensure accurate communication, and collaborate closely with payroll teams to provide timely and high‑quality service. Your work will help ensure a seamless employee experience and support the integrity of payroll operations.
Key Responsibilities
As a Contact Service Agent (Payroll), you’ll be responsible for:
Managing payroll‑related inquiries from employees and business unit partners through ticketing systems
Resolving and closing inquiries at first point of contact whenever possible
Resetting payroll employee self‑service passwords and assisting with system access issues
Providing efficient, professional, and timely responses to all...