Elevate your career as a Contact Center Donor Support Specialist with Elevation Connect in the Commonwealth of Dominica. This pivotal role focuses on enhancing donor experiences for Alzheimer’s support.
In this position, you will play a key role in assisting donors by handling inquiries and processing donations with accuracy and empathy. Your thorough understanding of donor needs and the Alzheimer’s Association’s mission will be essential in providing exceptional support while adhering to best practices.
Key Responsibilities:
• Handle donor inquiries via multiple communication channels
• Accurately document interactions in the Association’s systems
• Maintain donor confidentiality and data integrity
• Troubleshoot online giving and donation issues
• Escalate complex problems to the appropriate leadership
Requirements:
• GED or high school diploma plus college education
• At least 1 year of customer service experience
• Proficiency in relevant software a...