Who are we: UniversalLanguage Service is a top provider of interpreting and translation solutions, offering remote and onsite options such as Video Remote Interpreting (VRI), Audio (OPI), and Onsite Interpreting. Our team of interpreters are specially certified and qualified to ensure the highest level of professionalism, making us the premier choice for your language interpretation and translation needs.
SUMMARY: Manages the day to day operations of the Contact Center, Scheduling department, internal ASL team and remote interpreter services team. Oversees the American Sign Language scheduling for in-person contracts and video remote sessions. Responsible for maintaining and increasing the efficiency of overall job fill rates, while ensuring the 24/7 operations team meets operational goals.
DUTIES AND RESPONSIBILITIES:
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Manage 24/7 oversight of OPI/VRI interpreter...