Drive customer satisfaction as a Small Business Contact Center Representative at TD in Markham, Ontario. Employ your communication skills to assist business owners during their banking interactions.
This full-time position emphasizes providing legendary customer service and effectively addressing queries. Most work occurs offsite, yet you’ll have ongoing growth opportunities through training. Your role will be crucial in supporting our small business clients.
Key Responsibilities:
• Support small business clients with account inquiries
• Provide valuable insights into TD products and services
• Deliver superior customer experiences at every interaction
• Engage in skill-enhancing training and team collaboration
• Achieve key performance metrics in service delivery
Requirements:
• High School Diploma or equivalent required
• Proficiency in Cantonese and/or Mandarin is desirable
• Strong active listening and communication skills
• Efficient multitaskin...