Lead and innovate within SaskEnergy's Contact Centre as a Manager. Drive operational excellence, customer experience, and staff engagement in a permanent full-time role.
The Manager will oversee essential workload forecasting, planning, and performance reporting to optimize customer service delivery. This is a pivotal role requiring a strong focus on managing departmental resources, monitoring service levels, and ensuring satisfaction for both customers and employees. You will be integral in translating strategic goals into actionable plans while engaging with your team to reach performance targets.
Key Responsibilities:
• Manage business unit performance to meet operational targets
• Provide coaching and management to enhance staff productivity
• Track KPIs in financial management and customer satisfaction
• Manage capacity planning and resource allocation effectively
• Resolve escalated customer issues with final decision-making authority
Requirements:
• De...