Contact Centre Telephony Technical Lead

Procom is searching for a Contact Centre Telephony Technical Lead for a 6-12 month contract. This position is a hybrid position with 3 days onsite at our client’s Calgary or Edmonton office.

Contact Centre Telephony Technical Lead - Job Description

We are seeking a highly skilled CCaaS Technical Lead with deep expertise in telephony systems, infrastructure, and related technologies, with a particular focus on Genesys Cloud. This role involves supporting implementation projects, providing ongoing support for users, and optimizing contact centre operations. The successful candidate will partner with business units and vendors to ensure solutions are effectively implemented and continuously improved.

Contact Centre Telephony Technical Lead - Responsibilities

• Serve as the subject-matter expert for all Genesys Cloud components and telephony infrastructure
• Act as the technical owner on Genesy...