Drive customer experience and content strategy at Scribd, Inc. as a Content Strategist. This role involves shaping self-service solutions and optimizing help center engagement with precise writing and strategy.
As a Content Strategist, you'll work with cross-functional teams to enhance the customer experience while overseeing the Help Center’s content. Your ability to blend strategic thinking with attention to detail will ensure that users can resolve issues independently. This role also requires exceptional writing skills and the capacity to manage usability metrics comprehensively.
Key Responsibilities:
• Design and optimize self-service journeys in the Help Center
• Own the long-term strategy for content organization
• Update Help Center with product updates and announcements
• Leverage KPIs to track content effectiveness
• Collaborate with teams to maintain customer-facing language
Requirements:
• Bachelor's degree in relevant field or 3+ years experience...