Responsibilities

• Supervise a team of Life claims associates and oversee daily operations to ensure productivity standards are met
• Interpret and communicate contractual language in Life and Accident policies
• Provide technical expertise to resolve complex claim issues and review high-cost claims for accuracy and compliance
• Evaluate daily workflows in the Onbase platform and manage workload distribution
• Identify process improvement opportunities and conceptualize technical solutions to increase unit efficiency
• Conduct quality review audits to ensure proper coding, documentation, and regulatory compliance
• Mentor and develop team members through regular feedback, performance appraisals, and stretch assignments
• Partner with cross-functional teams including Policy Services, Customer Service, and Legal to achieve organizational goals

Requirements

• 3+ years of experience ha...