Continuous Improvement / Process Improvement Specialist

Process Efficiency Identification, Measurement, Leading Change

◦Participate in a number of initiatives including CRM (Customer Relationship Management) and Deposits Origination projects and potentially other projects

◦Solicit and gain consensus on business requirements within a large cross-functional group

◦Collaborate with analysts and vendor to develop solutions for identified gaps and opportunities

◦Analyse and observe processes to understand process steps, interdependencies, manual touch points and applications used to complete business transactions

◦Create and deliver formal process improvement plans articulating scope and business benefit

◦Recommend industry accepted solutions or best practices for operational processes

◦Recommend fact-based improvements which increase efficiency and effectiveness, while understanding and balancing the requirements of multiple stak...