Join a prestigious Canadian bank as a Bilingual Customer Service Professional in this 12-month contract position. Embrace a hybrid work model after completing onsite training in Scarborough.
In this role, you will manage customer inquiries related to commercial cards while ensuring compliance with service level expectations. Engage with various departments, troubleshoot payment reconciliation issues, and report on any disruptions. This role is ideal for those with a strong customer focus and great attention to detail.
Key Responsibilities:
• Respond to inquiries from Commercial Card Coordinators
• Ensure adherence to service level agreements
• Manage and redirect card replacements
• Keep detailed records of client communications
• Facilitate collaboration with internal departments
Requirements:
• Fluent in English and French
• 1-2 years in a customer service role
• Experience with TSYS systems
• Advanced skills in Microsoft Excel
• College or univ...