Position Title: Coordinator, Guest Services

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Manager, Guest Experience

Location of Work: Banff, Alberta

Job Status: Full-time, Year-Round

FLSA Status: Non-Exempt

Number of Positions: 3

Direct Reports: 0

Date of Last Review: April 2026

Desired Start Date: May 2026

Position Overview

The Guest Services Coordinator plays a key role in delivering an exceptional experience for CMH guests from the moment of booking through to arrival. This position is responsible for maintaining accurate guest records and serving as the primary point of contact for remote lodge teams. Working closely with the Guest Experience Advisor, the role ensures that every detail of a guest's trip is captured, communicated, and executed with accuracy and care.

Essential Duties and Responsibilities

• Confirm guest reservations in...