Your role:

• Partner with stores regarding claims for overages/shortages/freight or product return requests to the Distribution Centre (DC)
• Work with Inventory team to investigate issues
• Provide timely customer service to stores in areas including order management, cancellations or add-ons, and claims
• Investigate dealer claims and analyze the cost effectiveness of returns vs. discounts; manage the return process from dealer to DCC
• Coordinate product returns from store to DC with Transportation and Operations
• Communicate with vendors to resolve receiving issues related to product data
• Ensure vendors are compliant with established policy and communicate with Operations findings and opportunities
• Manage daily pickups and manifests from home delivery carriers while troubleshooting any issues that may arise to maximize customer experience
• Partner with Operations, Carriers, and the Call Centre to resolv...