Enhance corporate operations as a Corporate Services Analyst at Air Canada, the leading airline in North America. Leverage your IT expertise to improve end-user experience while maintaining compliance and efficiency.
In this role, you will ensure adherence to corporate processes and standards, reporting to the Manager of IDD Modern Workplace & Platform Services. As an Analyst, you will collaborate with IT and end users, provide Tier 2 support, and manage communication regarding corporate workstations and mobility devices. Your organizational skills will be key to successfully optimize operations.
Key Responsibilities:
• Serve as the main contact for corporate workstation standards
• Handle Endpoint Deployment Communications effectively
• Provide Tier 2 support and escalate issues as needed
• Monitor ServiceNow Queues for process adherence
• Collaborate with teams to align strategies and project requirements
Requirements:
• 3-5 years of IT experience in a larg...