IntroductionClient satisfaction will be your ultimate goal in this role.As a Call Center Service Operations, you will be on the front line serving our customers.You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.If solving problems and helping others succeed excites you, let's talk!
Your Role and ResponsibilitiesSupport day-to-day service delivery, ensuring compliance with operational metrics and quality standards.Utilize strong communication skills to effectively engage with external customers.Demonstrate flexibility to work in different shifts as required.Collaborate with the operations team to implement process improvements, ensuring consistent and efficient service delivery.Contribute to transformation initiatives under the guidance of senior team members.Required Technical and Professional ExpertiseProficiency in English and native fluency in Spanish, both written and...