The Credit and Collection Clerk is responsible for timely cash collection and customer account maintenance for a defined portfolio of customers. This role is critical in securing the company’s cash flow and provides exposure to a wide range of internal and external stakeholders at different levels of seniority.

• Analyze customer accounts and contact customers via phone and email to ensure timely payments


• Cooperate with Commercial, Invoicing, Credit Management, and VAT teams to resolve issues efficiently


• Maintain regular contact with customers regarding overdue or delayed payments


• Maintain the receivables sub-ledger and ensure data accuracy


• Ensure customer accounts reflect the current commercial situation


• Prepare and maintain overdue and aging reports


• Follow up on reasons for non-payment and support issue resolution


• Respond to questions and provide suppor...