What you will be doing:

As the Credit Recovery Specialist, you are responsible for maintaining an overall minimal delinquency ratio on the Tangerine portfolio (Chequing and Loans), based on yearly objectives. This includes analysis of client activity for irregular activity and ensuring precautionary actions are taken to mitigate losses, while ensuring company regulations, credit policies and procedures are adhered to.

In this role, you will:

• Manage overall deposit and loan delinquency ratios based on yearly delinquency targets
• Resolve assigned daily returned payments; make calls to clients by the end of the current business day to determine reason for arrears and elicit promise to pay; document telephone conversations in appropriate systems
• Contact clients and utilize strong negotiation and analytical skills to minimize loss and maximize recovery of past due accounts
• Respond, investigate a...