**ESSENTIAL DUTIES AND RESPONSIBILITIES**:- Appropriately Reconcile accounts and minimize past due balances- Process credit card and check by phone requests- Resolve customer chargebacks and prevent recurrences- Ability to read Aging Reports and identify which customers to contact- Perform running monthly statements- Resolve account's outstanding issues and working/escalating matters with Director of Credit, Customer Care, Sales Team and inter-related departments when necessary- Adhere to Credit Dept policies and procedures- Record all collection activities via Collection log- Monitor, work and release credit holds in a timely manner- Assisting with Prospect's Credit Investigation by contacting references and involved with New Account Setup- Perform Customer Card Maintenance- Other credit related and collection tasks may be assigned in the future**REQUIREMENTS**:- Speak and Write Fluently in English- Willing to contact customers to ask for money in a respectful and firm manner- Foll...