Step into the role of Crisis Response Phone Support Agent, providing essential support for students in emergency situations. Operate during evenings and weekends to ensure student safety.
Your role will focus on effective communication, requiring fluency in English and the ability to remain calm under pressure. You will address urgent issues, handle urgent communications, and manage relations with various stakeholders while ensuring all cases are logged appropriately.
Key Responsibilities:
• Answer emergency calls promptly during coverage hours
• Provide professional responses to inquiries and concerns
• Troubleshoot and resolve urgent situations as they arise
• Collaborate with EF staff, transfer companies, and families
• Keep detailed logs of communications and escalations
Requirements:
• Proficient in English both spoken and written
• Additional languages such as Spanish or French are assets
• Strong problem-solving capabilities
• Reliable interne...