Company: Jeena Sikho Lifecare Ltd.

Patient Communication Executive (CRM & Messaging Operations).

Designation: Patient Communication Executive / CRM Communication Analyst

Department: Marketing / CRM & Operations

Reporting To: COO

Location: Head Office Zirakpur  (on-site preferred)

CTC Budget: ₹4L – ₹6L per annum (can stretch to ₹7–8L for strong WhatsApp API + Salesforce experience)

Key Responsibilities:

• Monitor all outgoing SMS and WhatsApp messages from CRM and hospital software daily

• Track template approval status on Meta Business Manager (Utility vs Marketing categories) and DLT portal for SMS

• Identify and escalate delivery failures, rejected templates, or drop-offs in engagement

• Coordinate with tech and vendor teams to fix or resubmit flagged templates

• Understand and flag issues in existing WhatsApp/SMS automation flows